E-Governance in India

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Case Details:

Case Code : BREP008
Case Length : 19 Pages
Period : 1995-2004
Pub Date : 2004
Teaching Note :Not Available
Organization : -
Industry : -
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"My sons are grown-up and often talk about computers. Before I went to the Akshaya centre, I didn't know what a computer was. But now I understand what my sons are learning and I can also e-mail my husband in the Gulf. We left school much before we knew what learning meant. Though late, this learning has indeed opened our eyes and enhanced our self-esteem."¹

- A 38-year-old housewife, on Kerala Government's Akshaya Project.

"The subject of e-governance tops our priority list. The objective is to implement e-governance in every department and integrate them eventually. The emphasis is to simplify procedures, rationalize them and restructure the system, if necessary."²

- DB Inamdar, Information Technology and Tourism Minister, Government of Karnataka.

"What a blessing this has been for us! Earlier we had to wait almost half a day in a queue of pushing and shoving students, missing half a dozen lectures in the process. Now we can come before or after college hours and pay the fees without hassle."³

- Revathi a final year commerce student, on the Kerala Government's FRIENDS Project.

Introduction

In August 2003, Chamravattom village, a small backward hamlet in Kerala, South India, earned a unique distinction. It became the first village in India to become 100% information technology (IT) literate. At least one person in each of the 850 families of the village was provided computer training on basic word processing skills and browsing, under the 'Akshaya' project.

The project was launched by the government of Kerala with an aim to make the entire state computer literate. This was only one of the projects launched by various state governments in India (Refer Exhibit I for the e-governance projects in India) to make available the benefits of IT to citizens.

Innovation Case Studies | Case Study in Management, Operations, Strategies, Innovation Case Studies, Case Studies

Several state governments have initiated innovative e-governance projects. Some of the most successful projects include Gyandoot (Madhya Pradesh), Akshaya (Kerala), Bhoomi (Karnataka), eSeva (Andhra Pradesh) and HP-Kuppam (Andhra Pradesh). These projects earned widespread appreciation, primarily for their ability to change the lives of citizens.

Through Gyandoot, farmers got access to data relating to market prices of their agricultural produce and land prices as well, enabling them to sell these on their own rather than going through unscrupulous traders.

The Akshaya project provided rural inhabitants of Kerala access to PCs and the Internet, an opportunity they had never dreamt of before and which helped them to easily communicate with their relatives abroad. The Bhoomi project provided farmers instant access to important land records, which would have otherwise taken them months to obtain. It also protected their land records from manipulation by corrupt government officials.

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1] "Women riding the e-learning wave in rural India," Sreedevi Jacob, Women's Feature Service, www.us.oneworld.net, September 26, 2003.

2] "Karnataka aims at e-governance leadership," www.indiatimes.com, September 26, 2002.

3] "E-Governing God's own country," www.hindu.com, November 16, 2000.